Privacy statement

Your privacy is crucial to us

At Flowers Delivery Rotterdam, we take your privacy very seriously. In doing so, we have some basic principles:

• We think about the personal information we request from you and the personal information we collect about you to perform our services.
• We never sell your data to third parties
• We keep personal information only when we have a reason to do so.
• We try to make it as easy as possible for you to determine what information on your website is shared publicly (or kept private), indexed by search engines and permanently deleted.
• We are committed to full transparency on how we collect, use and share your personal information.

Below is our privacy policy, which incorporates and clarifies these principles.

Who we are

Bloemen Bezorgen Rotterdam is responsible for the processing of personal data as shown in this privacy statement.

Legal entity details:

V.O.F. Aalsmeerersch Bloemenhuis in Rotterdam
Witte de Withstraat 59
3012 BM Rotterdam

Phone number: 010 236 7310
Email address: [email protected]
Chamber of Commerce number: 24297573;
VAT identification number:

Jan Pieters is the Data Protection Officer of Bloemen Bezorgen Rotterdam. He can be reached at [email protected]

Personal data we process

Bloemen Bezorgen Rotterdam processes your personal data because you use our services and/or because you provide these data to us yourself. Below is an overview of the personal data we process:

• NAW details of billing address and delivery address
• Phone number
• Email address
• IP address
• Other personal data that you actively provide e.g. by creating a profile on this website, in correspondence and by telephone
• Location details
• your e-mail address if you post on this website
• Data about your activities on our website
• Data about your browsing behaviour across different websites (e.g. the domain name of other sites you consulted to go to our website)
• Internet browser and device type
• Payment details
• Login details (if you want to log in to our website)

Our website and/or service does not intend to collect data on website visitors who are under 16 years of age. Unless they have parental or guardian consent. However, we cannot verify whether a visitor is older than 16. We therefore advise parents to be involved in their children's online activities to avoid collecting data on children without parental consent. If you are convinced that we have collected personal data about a minor without such consent, please contact us at [email protected], we will delete this information.

For what purpose and on what basis we process personal data

Flowers Delivery Rotterdam processes your personal data for the following purposes:

• Handling your payment
• Sending our newsletter and/or advertising leaflet
• Calling or e-mailing you if necessary to carry out our services
• Informing you of changes to our services and products
• Allowing you to create an account
• To deliver goods and services to you
• Flowers Delivery Rotterdam analyses your behaviour on the website in order to improve the website and tailor the range of products and services to your preferences.
• Flowers Delivery Rotterdam tracks your surfing behaviour across different websites so that we can tailor our products and services to your needs.
• Bloemen Bezorgen Rotterdam also processes personal data if we are legally obliged to do so, such as data we need for our tax return.

How long we keep personal data

Bloemen Bezorgen Rotterdam does not keep your personal data longer than is strictly necessary to fulfil the purposes for which your data is collected. We keep your order details required by the tax authorities for a period of 7 years. We keep statistical data for a period of 50 months.

Agreements with data processors

Bloemen Bezorgen Rotterdam shares your personal data with various third parties if this is necessary to execute the agreement and to comply with any legal obligation. We conclude a processor's agreement with companies that process your data on our behalf to ensure the same level of security and confidentiality for your data. Bloemen Bezorgen Rotterdam remains responsible for this processing. Bloemen Bezorgen Rotterdam also provides your personal details to other third parties. We only do this with your express permission.

Cookies, or similar techniques, that we use

Flowers Delivery Rotterdam uses functional, analytical and tracking cookies. A cookie is a small text file that is stored in the browser of your computer, tablet or smartphone the first time you visit this website. Bloemen Bezorgen Rotterdam uses cookies with a purely technical functionality. These ensure that the website works properly and that, for example, your preferences are remembered. These cookies are also used to make the website work properly and to optimise it. In addition, we place cookies that track your surfing behaviour so that we can offer tailored content and advertisements. On your first visit to our website, we already informed you about these cookies and asked your permission to place them. You can opt out of cookies by setting your internet browser to no longer store cookies. You can also delete any information previously stored via your browser settings.

View, modify or delete data

You have the right to view, correct or delete your personal data. You also have the right to withdraw your consent to the processing of your personal data or to object to the processing of your personal data by Flower Delivery Rotterdam and you have the right to data portability. This means that you can request us to send the personal data we hold on you in a computer file to you or another organisation named by you. You can send a request to inspect, correct, delete or transfer your personal data or a request to withdraw your permission or object to the processing of your personal data to [email protected]. To ensure that the request for inspection is made by you, we ask you to send a copy of your identity document with the request. In this copy, black out your passport photo, MRZ (machine readable zone, the strip of numbers at the bottom of the passport), passport number and Citizen Service Number (BSN). This is to protect your privacy. We will respond to your request as soon as possible, but within four weeks. Bloemen Bezorgen Rotterdam would also like to inform you that you have the possibility to file a complaint with the national supervisory authority, the Authority for Personal Data. You can do so via the following link: https://autoriteitpersoonsgegevens.nl/nl/contact-with-the-authority-personal data/tip-ons

How we secure personal data

Flowers Delivery Rotterdam takes the protection of your data seriously and takes appropriate measures to prevent misuse, loss, unauthorised access, unwanted disclosure and unauthorised modification. If you feel that your data is not properly secured or there are indications of misuse, please contact our customer service or via [email protected]. Bloemen Bezorgen Rotterdam has taken the following measures to secure your personal data: [please add any other measures you take].

Privacy policy changes

Although most changes are likely to be minor, Bloemen Bezorgen Rotterdam may change its Privacy Policy from time to time. Bloemen Bezorgen Rotterdam asks visitors to frequently check this page for any changes to its Privacy Policy. If we make changes, we will notify you by reviewing the change log below, and in some cases we may provide additional notice (such as by adding a statement to our home page or sending you a notification via email). If you continue to use the Services after any change to this Privacy Policy, you consent to that change.

Changes

15 January 2020: Added under Who we are > Legal entity details: URL https://bloemenbezorgenrotterdam.nl/